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Frequently Asked Questions

  • We service the Gold Coast, Brisbane, Sunshine Coast, Byron Bay & Tweed Coast regions. Get in touch with us if your event is outside these locations and we can discuss further.

  • A 40% non-refundable deposit is required to secure your item/s and confirm your booking.

  • Our delivery fees vary depending on your event location & hire pieces. Get in touch with us for a personalised quote. 

  • The 40% deposit is non-refundable including cancellations, date change or change of mind. 

    -   Cancellations made more than 30 days of your booking date will be eligible for a full refund, except for the deposit.   

    -   Cancellations made between 15-30 days of your booking date will be eligible for a 50% refund, except for the deposit.

    -   Cancellations made within 14 days of your booking date will be non-refundable.

  • We currently only accept bank deposits.

  • No. There is no minimum order as we offer all large pieces.

  • Minor wear and tear are expected, and is included in the rental fee. However, significant damages or losses may incur additional charges. We recommend reviewing our terms & conditions of hire upon booking for details on liability and damages.

  • Click here to view our Terms & Conditions of Hire.

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